"Account stuff was actually easy"
I didn’t really run into any issues with my account on twentyonepilots.com. Logging in was quick, and I was able to change my email and shipping info without, you know, hunting around forever or getting stuck on some weird page.
I also liked that my order history was easy to find. It’s not doing anything super flashy, but that’s kind of the point... it just works the way you’d expect. Smooth overall, definitely feels like a 5-star experience to me
hello_monica494
May 21, 2026
"I tried to exchange a hoodie…"
I tried to exchange a hoodie for a different size, which I assumed would be straightforward, but apparently not. The process was confusing, replies took their sweet time, and I ended up having to pay extra to ship it back. It did eventually get sorted, so there’s that, but I can’t say it was a great experience.
"I’m a big twenty one pilots fan…"
I’m a big twenty one pilots fan, so I really wanted to like the merch, but the designs just feel kind of lazy. For the price, I expected something way cooler and more creative. It also doesn’t help that the terms seem to keep changing, which is frustrating when you’re already paying more than you think the stuff is worth. Love the music, but the merch just isn’t doing it for me.
ValerieNadeau_39
April 29, 2026
"Support got back to me really quickly"
I had a small issue with my order, so I emailed support and expected to wait a while... but they replied fast. They sorted it out without turning it into some whole big process, which I really appreciated. So yeah, really happy with the help I got.
Talisha-byrd
April 27, 2026
"Pretty easy to use, but the prices made me pause"
I like the site overall, and it’s easy to browse around and find what you’re looking for, like shirts, hoodies, vinyl, posters, little accessories, that kind of stuff. The prices are kind of hit or miss though. Some things seem totally normal for a band merch store, like a basic tee or a sticker pack, but then other stuff felt a little higher than I expected, especially when shipping gets added on at checkout. Like, a hoodie might seem okay at first, or maybe a record looks decently priced, but then once taxes and shipping show up, it’s suddenly not as easy to justify. Same with smaller items too, like pins or patches or a poster, where the shipping can make it feel less worth it. It’s not bad enough that I wouldn’t buy anything, but it’s not exactly a great deal either. If it was something I really wanted, like a limited shirt, a signed item, or a tour-exclusive design, I’d probably still go for it. But for regular merch, I’d definitely stop and think about it first
Cindy_hawkins72
April 20, 2026
"Everything was quick and easy, with…"
Everything was quick and easy, with no issues at all. Overall, it was a smooth experience from start to finish
diane-Dooling
April 18, 2026
"Really happy with the hoodie"
I ordered a hoodie from twentyonepilots.com and honestly... I wasn’t expecting it to be this nice. The print feels really solid, not like it’s going to crack or peel after one wash, and the hoodie itself is soft but still has that nice thick feel to it. Sizing was spot on too, which is always a relief. I’ve worn it quite a bit already and somehow it still looks basically new. So yeah... I’d definitely buy from them again
carolyn.Rountree
April 01, 2026
"Everything Came Exactly as Ordered"
I ordered a hoodie and a shirt, and both showed up in the right size and with the designs I picked. No mix-ups or weird surprises, which I really appreciated. Even the little details matched what I selected, so overall it was a smooth order...
alice.Richardson
April 01, 2026
"Tracking was easy enough"
I ordered something from twentyonepilots and, at least for my order, the tracking worked well. I got the email with the link and it seemed to update whenever the package moved, so I wasn’t just sitting there wondering. It showed up around the time it said it would too. Not much else to say really, it was just straightforward and didn’t give me any problems.
hello_michael802
March 28, 2026
"Cool print, but the shirt is uncomfortable"
I ordered a tee from twentyonepilots and the print itself looked good, so no complaints there. The problem is the fabric. It feels scratchy and not soft at all, especially after wearing it for a few hours. The neck and sleeves started to get really uncomfortable. I also tried asking about the material/fit and felt like I kept getting inconsistent answers, which just made the whole thing more frustrating. For the price, I expected better quality. Still love the band, but I’m disappointed with how uncomfortable the shirt is.
davidsmall6339
March 20, 2026
"Good hoodie, but shipping to Germany was a headache"
I ordered a hoodie to Germany, the product itself was solid once it finally arrived. No real complaints about the hoodie. The delivery process, though, was frustrating. Shipping took much longer than I expected, the tracking barely updated, and the customs fees weren’t made very clear at checkout. I’d probably order again if the shipping details were more upfront, but the international delivery definitely needs work
"Legit Shirt"
Not gonna lie, the shirt was legit and showed up looking exactly how I hoped it would. Really happy with it...
lyn_Hempstead81
March 12, 2026
"A bit confusing to get around"
Navigation felt kinda messy, I kept having to backtrack to find what I was looking for
"Fits pretty much how I expected"
Fit just like I thought it would, tbh. No weird sizing issues or anything, just straightforward and comfy enough
"Late Delivery and Confusing Updates"
My order showed up late, and the tracking updates didn’t really make things any clearer. I reached out to support hoping they could explain what was going on, but the response kind of made me feel like it was somehow my fault for not understanding the updates. Overall, it was a frustrating experience.
brent-Bernhardt
February 24, 2026
"Heads up: restock alerts are helpful, but timing could be clearer"
Just a quick warning for anyone waiting on a restock: they did email me when the hoodie came back in stock, which was really helpful. That said, the timing wasn’t super clear, so don’t assume you’ll know exactly when it’s dropping. Overall, the experience was good, but I’d definitely keep an eye on your inbox if you’re trying to grab one.
lorrie2000
February 21, 2026
"Quick help, no fuss"
They got back to me really fast and actually sorted it out, I was expecting a whole back-and-forth, but nope, it was just handled. Happy with how easy it was.
michael_Taylor73
February 17, 2026
"Actually Had It in Stock"
The stuff I was looking for was actually in stock when I checked, which was a nice surprise
Corina_mcclain81
February 10, 2026
"Fast!"
Got my hoodie in just three days. Nice.
Glen.fagan
February 08, 2026
"Cool shirts, but the sizing was frustrating"
I ordered a couple shirts from twentyonepilots.com, the designs are really cool, so I’m not trying to be overly picky here. But the sizing was all over the place. One medium fit me just fine, and the other felt way more like a small. I get that different shirts can fit a little differently, but it was enough that it made the whole thing kind of annoying. I’d probably think twice before ordering again unless the sizing gets more consistent